How do I add my mailbox to my phone?
Open the Devices section in your dashboard and pick your phone type. You will find the incoming (IMAP) and outgoing (SMTP) server settings there, or you can sen
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Help centre
Quick answers about email, domains and payments.
Phones and email apps
3How do I open webmail?
Go to your mailboxes in the dashboard and press "Open webmail" next to the mailbox. You sign in with the mailbox address and its password, no extra setup needed
How do I set up Outlook or Apple Mail?
Add a new account, choose "Other / IMAP", then enter your full email address, your mailbox password and the server names shown in the Devices section. Use SSL/T
Passwords and sign-in
2How do I sign in or change my account password?
You can sign in with a one-time code sent to your phone or email. To use a password as well, open the Security section of your dashboard and set one. For extra
I forgot my mailbox password
From the mailboxes list choose "Change password" for that mailbox and set a new one. The change takes effect immediately; remember to update the password on you
Domains and DNS
3How long do DNS changes take?
Most changes appear within minutes, but some networks keep the old records for up to 24 to 48 hours. The health check shows how far your records have spread acr
My domain does not receive email yet (DNS)
Mail starts flowing once your domain's DNS records point to Emailat. If the domain is registered with us this is automatic. For a domain registered elsewhere, a
My emails go to spam or are not delivered
Check that SPF, DKIM and DMARC show as passing in the Domain Health section. Missing records are the most common reason for messages landing in spam. If everyth
Payments and invoices
4How does auto-renewal work?
When you save a card, we try to renew your service shortly before it expires and tell you beforehand. You can turn auto-renewal off or remove the saved card at
I paid but my service is not active yet
Payments are usually confirmed within seconds; Fawry codes can take a little longer after you pay at the outlet. Your order page updates by itself. If it stays
Where do I find my invoices?
Open the Billing section of your dashboard. Every paid order has an invoice you can view and download as a PDF.
Which payment methods can I use?
You can pay by card, with a mobile wallet, or with a Fawry code at any Fawry outlet. Prices are shown in your currency and the payment is confirmed automaticall
Getting started and support
3How do I add more mailboxes or storage?
Open the Plan section and choose the number of mailboxes or extra storage you need. You pay only the prorated amount until your next renewal date.
How do I contact support?
Use the Support section of your dashboard: message us on WhatsApp or open a ticket. Tickets keep the whole conversation in one place and we reply there and on y
How do I move my domain to Emailat?
In the Domain section start a transfer, enter the authorisation (EPP) code from your current registrar and pay the transfer fee if it applies. Your domain must